Customer Service - How to Project a Trustworthy Image Over the Phone

Fifty five percent of the impact of a communication is determined by the visual aspects so how do staff members who work with our customers on the phone build trust and confidence in our products and services? Only 7% of the impact of their communication is the actual words, the content or the verbal message. Yet that is what we spend so much time carefully crafting! For phone personnel that makes that 38% impact of voice quality very, very important. Voice quality includes tone, softness or loudness, accents, grammar, volume, tempo, rhythm, inflections--in other words how we say it.

These figures come from a study done in 1983 by Dr. Albert Mehrabian of UCLA. It makes sense to spend some of our training time for receptionists, phone banks, call centers in the "how we say it" aspect rather than only the "what we say" aspects. We can build trust, believability and confidence with our voice by being a bit of an actor or actress when we are on the phone. That "Hello, how may I help you?", can be said many ways. Spend a little time with your folks trying out different voice tones for that one expression. At your next meeting do a little practice and role modeling. Ask your employees what cheerful sounds like. What does helpfulness sound like? What does "I am bored and you are bothering me" sound like? What does hectic and hurried sound like? What does "I care about your problem" sound like? What does professionalism sound like?

At some point someone will go overboard and lay it on too thick. That's great. Ask the group what that sounded like. Insincere? Phony? With practice your employees can strike a balance that wins your customers trust and loyalty. They can create a visual image in the customer's mind. Then that 7% content can work for you. An added bonus to this is that when people sound cheerful they tend to become cheerful.

So after that call where the customer told you where you could put your product, take a breath and practice cheerful. In a few minutes you will be feeling it too. And after all why would you want to stay frustrated?

I invite you to get a FREE copy of "21 Great Ideas For Rewarding Employees For Little or No Cost". Go to http://www.KeyManagementSkills.com
Norma Smith Davis has 20+ years of management consulting experience. Reach her at http://www.KeyManagementSkills.com

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Persuasive Techniques to Use on Advertisement

Let me get straight to the point:

1. Rhetorical questions, use these questions in order to make somebody believe that your business or product suits them such as if you had a dating service the ask the question 'would you like to find love?' If people do not then they won't be interested in your business but they wouldn't of been any way.
2. Slogans are arguably the best advertisement ways. So sort of 'You know when you've been tango'ed' and 'You can do it too with Kandoo' some of these slogans people remember for life!
3. Always speak directly to the audience as you want to build a relationship up with them!
4. Use humour because this will create a relationship with your reader and thats important and it flares things up a bit!
5. If there are any obvious problems with the company or product mention the problem as a question but then answer it with a well educated answer. For e.g 'Is this a dangerous product?' then you answer 'Yes it may come across as a dangerous product but we have all health and safety guides with safest equipment provided.
6. Use emotive languages and emotive pictures. So for things like charity's then make the reader feel apologetic and upset.
7. Use bullet points so it is easy to read

If you keep to this simple guide then it will help you in order to be a highly successful business man and you will turn over some large profits. But now all you need to do is choose your type of advertisement!

Click Here to design your advertisement!

Article Source: http://EzineArticles.com/?expert=Matthew_So

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Why Join an Affiliate Program

Affiliate programs are all about promoting someone else's products in return for a commission. The reason why most people choose to join affiliate programs is to make money. It's free for publishers or affiliates to join and don't believe anyone who asks you to pay so that you can promote their products

Since money is the whole reason why people go into affiliate marketing, there are some thing that you need to know before you go rushing into the business.

As much as the concept of making money as an affiliate marketer sounds appealing. There is just more to the business than meets the eye. Affiliate marketing is not easy and also its not hard as well.

There are many affiliate marketers out there that are making $1000 on a daily basis.

The choice of program that you choose to join will determine a lot, there are many programs and finding the right one and a legitimate one can really be a life saver.

There are is a criteria that you can use to determine which affiliate program can actually work for you.

Always go for a popular affiliate program, avoid new and upcoming programs as much as possible, since you don't know anything about them, when you are experienced enough as a marketer then maybe you can risk it and go for new and upcoming programs. A popular affiliate program must have a very good and high conversion rate. It might be a little bit hard to determine the conversion rate of some affiliate programs, but there is a conventional way that you can use and improvise. Try and type the link of that particular program at alexa dot com, and if the website has a rank of 100,000 or less, then that a good affiliate program to promote.

Copyright © Dennis Henry is an established online marketer who specializes in helping people start their very own Home Based Business. He specializes in showing people the Best Affiliate Programs Online

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Creating an Offshore Income With Affiliate Marketing

Are you a possibility thinker? There is an increasing number of people gathering around the "five flag theory" pole at the PT club and looking for ways to create an offshore income by taking advantage of affiliate marketing opportunities in the international marketplace. PT stands for "permanent tourist" or "perpetual traveler" as well as possibility thinker.

The idea of attaining personal financial freedom has a strong attraction and certainly would require having a portable occupation. You would become a sovereign individual ( has a nice ring to it, doesn't it? ).

This idea is just one of many that can challenge your interest in internet marketing. The other day I came across a great portable business that anyone can do and conceivably market from anywhere on the planet and send the funds to an offshore account. In fact you will find any number of these products all over the internet - just do a search for PLR products and wade through the mire. PLR stands for Private Label Rights (you are allowed to brand the product with your own affiliate link). If you have the determination it can turn into a working lifestyle but beware: there is more to the idea than simply buying into the page and rebranding the copy to receive a commission.

The glamorous idea of setting yourself up with an allegiance to 5 countries and acquiring passports for each sounds extreme. Nevertheless it can be accomplished and there are many examples of "expats" who are living it! Perhaps research and thorough preparation would be a wise preliminary stance. I would again suggest a web search - this time try "expatriate communities" - the opportunities are as endless as a continuous trip around the globe!

Meanwhile, whether you are attracted to the prestigious idea of living an international lifestyle or not, the choices are there to build a business developing an affiliate marketplace along with the real task of learning how to market that attractive PLR product you might have in your hot little computer file.

Before you do launch a new adventure I suggest you research your field. You will find as many sources for web-based business training as you will find PLR products. Either way, international or domestic, this style of affiliate marketing is the simplest way to start yourself a personal home-based business.

To research recommended resources for creating a profitable online marketplace visit the new information site at http://icecreamstars.com

Article Source: http://EzineArticles.com/?expert=Wally_Martin

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